Privacy Policy

Who We Are

Hope Farm is a small organic farm and e-commerce business based in Mandya, Karnataka, India. We sell chicken, eggs, meat, and farm merchandise directly to customers through our website and related ordering channels.

This Privacy Policy explains how we collect, use, store, and share personal information when you browse our website, place an order, submit an inquiry, or contact us.

Information We Collect

We may collect information that you provide directly to us, information related to your orders, and limited technical information generated by your use of the site.

• Contact details such as your name, phone number, email address, and delivery address.
• Order information such as products purchased, order notes, transaction references, and fulfillment history.
• Inquiry details submitted through contact or product interest forms.
• Basic device and usage information such as browser type, IP address, and pages visited for security and analytics purposes.

How We Use Your Information

We use personal information to operate the business responsibly, fulfill customer requests, and improve the shopping experience.

• To process and confirm orders, arrange delivery or pickup, and respond to customer service requests.
• To communicate about product availability, order updates, refunds, and account or policy changes.
• To review inquiries about chicken, eggs, meat, merchandise, and general farm-related requests.
• To prevent fraud, secure the website, and maintain internal records required for business and tax purposes.

Payments and Razorpay

Online payments on our website are processed through Razorpay. We do not store full debit card, credit card, UPI PIN, or other sensitive payment credentials on our own systems.

When you make a payment, the transaction is handled according to Razorpay's own privacy and security practices. We may receive limited payment-related details such as payment status, transaction identifiers, and payer contact information needed to reconcile and fulfill orders.

How We Share Information

We do not sell your personal information. We may share it only when reasonably necessary to run the business and serve your order.

• With payment service providers such as Razorpay for processing transactions.
• With delivery, logistics, or pickup coordination partners when needed to complete your order.
• With professional advisers or government authorities when disclosure is required by law, regulation, or legal process.

Data Retention and Security

We retain customer and order information only for as long as reasonably necessary for fulfillment, support, bookkeeping, legal compliance, and dispute resolution.

We use practical administrative and technical safeguards to protect data, but no online platform can guarantee absolute security. Customers should also take care to protect their own devices and credentials.

Your Choices

You may contact us to request correction of inaccurate personal information, ask questions about data we hold, or request deletion where applicable under law and subject to our operational and legal obligations.

If you no longer want promotional or non-essential updates from us, you may ask to opt out at any time.

Children and Policy Updates

Our website is not intended for children to use independently for purchases. If you believe a child has provided us personal information without appropriate supervision, please contact us so we can review the situation.

We may update this Privacy Policy from time to time to reflect changes in our farming operations, product lines, legal requirements, or payment practices. Updated versions will be posted on this page with a revised effective date.

Contact Us

For privacy-related questions, requests, or concerns, please contact Hope Farm in Mandya, Karnataka at info@hopefarm.co.in or through the contact options provided on our website.